Case story
Emily's Vacation.
After a rejuvenating vacation, Emily returned to the office early, only to realize she couldn’t remember her password. With IT hours away and a critical client meeting in one hour, she was locked out of the presentation she'd spent days preparing.
Remembering a new self-service password solution her company had implemented for her. She navigated to the platform on her smartphone. She logged in with her national ID into the web app. Then she selected her account for which she wanted to change the password of.
Then she set her password based on the password configuration rule and strength shown to her. Emily felt a rush of relief as she entered a new, secure password. She had overcome the obstacle without needing to bother the IT department. With a smile, she confirmed the new password, and a pop-up message confirmed her success.
Relief flooded over her as she accessed her work account once again, grateful for the solution that turned a potential ordeal into a minor inconvenience. She was back in business and still had almost an hour to finetune her presentation. The self-service password portal had saved her day.
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